 | How do I use your service? |
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1.Select a plan and sign-up, specifying what phone number you will make your calls from (it can be a home or mobile phone) 2. Dial one of our domestic access numbers. 3. You will be connected with our International Gateway and will hear a message instructing you to dial your International destination. 4. Dial your destination phone number. International calls should begin with 011, and Canada and Caribbean calls with 1- area code. 5. Wait for your call to be connected - it may take a few moments. Mobile Users: DO NOT HIT SEND AFTER DIALING YOUR INTERNATIONAL PHONE NUMBER. Hitting SEND may disconnect you from our gateway and your Mobile provider will place your call on their network, at their rates, instead. |
| What happens after I use all my free minutes? |
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You will be charged at a per minute rate, ranging from 2.5 to 14.9 cents. 2.5 cents applies to any countries falling in the International Zone; 7.5 cents applies to any country falling in the Frequently Called Zone; 14.9 cents applies to any country falling in the Global Zone; and 25 cents for all countries outside those plans. |
| If I am not satisfied with your service can I disconnect it? Get a refund? What if I realize I have chosen the wrong plan - can I upgrade or downgrade? |
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Most of our plans require only a monthly commitment, so you can stop service after the end of the month and 3 days before begin the next month. We also have a 30 day money back guarantee for first time customers if you are dissatisfied with the service and have not exceeded 50 minutes of in-plan usage. This does not include refunds on per minute charges for successfully connected calls (per minute charges apply for calling countries outside your plan or apply to plans based on per minute charges). You may upgrade or downgrade your plan at any time by emailing us your request. To cancel email with your account number and reason for your cancellation. |
| How do I upgrade/downgrade to a different account? |
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You may upgrade at any time, but downgrading will only take place at the beginning of your next month. To do either, please fill out our contact form. Give us your name and account number and the plan you want to change to. If upgrading mid-month you will be charged the difference between your first charge for the original plan subtracted from the new monthly charge for the new plan. For every proceeding month you will be charged the full monthly rate for the new plan. If you are upgrading, and went over your current plan is minutes and have begun receiving per minute charges, we will charge your card for any outstanding balance in addition to your upgrade charge. |
| Can I recharge after I have used up my free minutes? |
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Our service is not a calling card which you can recharge, but instead provides access to our network for each month you stay signed up with us. We recommend upgrading to a higher minute plan if you use all of the free minutes in your plan consistently each month. |
| Do my unused minutes rollover? |
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No; your free minutes must be used within each month. Your balance starts over at the beginning of each of your billing months. |
| Do I need any special equipment, or do I need to call from my PC? |
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No special equipment is required. Simply call our gateway number from any telephone you use today, including cell phones. If you want to use your PC based service to call our access number, you are welcome to. |
| When I call your access number how does it know who I am if I do not enter a PIN? |
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We authenticate who you are and what plan you have based on the phone you call us from. The phone you should make all of our calls from is the one you sign up with when initially subscribing to our service. To authenticate your phone number, we need to be able to read your phone number through Caller ID. If you are calling from a phone number with blocked Caller ID, dial *82 then the Free Call Planet access number to unblock your caller id for this phone call only, so that we can validate that you have an account with us. |
| If I paid for one plan, why can I call countries on other plans? |
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Every Awaaz Plan allows you access to all of the other countries in our other plans. If you call a country not included under the plan that you purchased, you will be charged a per minute rate between 2.5 and 14.9 cents depending on what calling zone the country is in. If you call a number in a country or on a mobile line not included in our plans, you will be charged $0.25 per minute. |
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